Refund and cancellation policy

Anqulas Docs is operated by Anqulas. This policy explains how plans are paid for, how to cancel, and when we refund. It forms part of our terms of service.

Free trial

Every new firm gets a 14-day free trial. No payment details are taken, so there is nothing to cancel and nothing is charged when it ends.

How plans are paid

• Plans are prepaid for one month or twelve months, at the price shown before you pay.
• Nothing renews automatically. We never store your card or set up a UPI mandate; each period is a separate payment you choose to make.
• Prices are in Indian rupees (UPI, cards, netbanking) or US dollars (PayPal), plus GST where it applies.

Cancelling

To cancel, simply do not renew. Your plan keeps working until the end of the period you paid for. After that there are 3 days of grace, then the workspace pauses: staff see only the billing page and reminders stop. Nothing is deleted, and paying again restores everything as it was.

When we refund

• 7-day money-back on your first payment. If you are not satisfied, ask within 7 days of your firm's first paid purchase and we refund it in full, monthly or yearly, no questions asked.
• Charged in error. A duplicate payment, a payment taken twice, or a payment that did not activate your plan is refunded in full.
• Our failure. If the service is unavailable to you for more than 72 hours in a row because of a fault on our side, we refund or credit the unused part of that period, as you prefer.

Apart from these cases, payments are not refundable for time already started, including when you stop using the service part-way through a period.

Changing plan

An upgrade or downgrade takes effect straight away. The unused days of your current plan are converted into days on the new plan at the two plans' prices, so you never pay twice for the same time. This is a credit, not a cash refund.

How to ask for a refund

1. Email the email address on our contact page from your firm's admin address.
2. Include your firm's name and the payment reference (UTR, PhonePe transaction id or PayPal receipt).
3. We confirm within 2 working days.

Approved refunds are sent to the original payment method within 7 working days of approval. Your bank or card issuer may take a further 5 to 10 working days to show it. GST charged on a refunded payment is refunded with it.

Your data after cancelling

Your firm's admin can download all of its data at any time from Plan and billing, including after the plan has ended. A paused workspace is kept for 90 days. We then email the admins at least 14 days, and again 3 days, before deleting it; renewing at any point keeps it. You can also ask for your workspace to be deleted from Plan and billing: it is deleted 7 days later, and you can cancel until then.

Contact

Questions about a payment: see our contact page.